netbet Privacy Policy — Your Data & Rights

This Privacy Policy ("Policy") describes how netbet ("we", "us", "our", "the Company") collects, processes, stores, and shares personal data relating to individuals ("you", "your", "the Player") who access or use the netbet website, mobile platform, sportsbook, live casino, slots, and all associated services (collectively, "the Platform"). This Policy applies to all registered players in Bangladesh and any other jurisdiction where the Platform is accessible.

By registering an account with netbet, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the netbet Platform and should contact our support team to close your account.

This Policy is to be read alongside the netbet Terms & Conditions and Responsible Gaming Policy, all of which are incorporated by reference and form part of the overall agreement between you and netbet. Where any conflict exists between this Policy and those documents, this Policy shall govern matters relating specifically to personal data.

1 Data We Collect

netbet collects personal data from you in several ways — directly when you register and use the Platform, automatically as you interact with our services, and occasionally from third-party sources where permitted by applicable law. The categories of personal data we collect are set out below.

1.1 Registration and Identity Data

When you create a netbet account, we collect the information you provide during the registration process, including:

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you are 18 years of age or older)
• Email address and mobile phone number
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

1.2 Identity Verification (KYC) Data

To comply with our obligations under anti-money laundering ("AML") regulations and to confirm that all players meet the minimum age requirement of 18 years, netbet may request and collect the following documentation:

• Scanned copy or photograph of a government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of address document dated within the past three months (utility bill, bank statement, or letter from a recognised financial institution such as Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank)
• Proof of payment method (e.g., screenshot of bKash, Nagad, or Rocket account registered in your name)
• Source of funds declaration where required by our AML risk assessment procedures

1.3 Financial Transaction Data

For every deposit and withdrawal processed through the Platform, we collect and retain records including the transaction amount in Bangladeshi Taka (৳), the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction timestamps, and unique transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment method data is processed through tokenised, encrypted channels.

1.4 Technical and Usage Data

When you access the netbet Platform, our servers automatically record certain technical information, including:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Pages visited, features used, and session duration
• Referring URL and search terms used to find the Platform
• Betting and gaming activity logs, including wagers placed, games played, outcomes, and timestamps

1.5 Communications Data

When you contact our support team via live chat, email ([email protected]), or WhatsApp, we retain records of those communications, including the content of messages, timestamps, and the nature of any query or complaint raised. This data is used to resolve disputes, improve service quality, and maintain records of our regulatory compliance obligations.

2 How We Use Your Data

netbet processes your personal data only for lawful, specified, and legitimate purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each processing activity.

netbet does not sell your personal data to third parties for their own marketing purposes. Where data is shared with third parties, it is limited to what is strictly necessary for the purposes described above and is subject to binding data processing agreements that require those parties to handle your data securely and in accordance with applicable privacy law.

3 Cookies & Tracking

netbet uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage objects) to operate and improve the Platform, authenticate your session, remember your preferences, and deliver relevant promotional content. A cookie is a small text file placed on your device by our web server when you visit the Platform.

The cookies used by netbet fall into the following categories:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. They cannot be disabled without rendering the Platform unusable.
• Functional Cookies: Used to remember your preferences such as language (English), currency (৳ BDT), and last-visited game category. These improve your experience but are not essential for core functionality.
• Analytics Cookies: Used to collect anonymised data about how players interact with the Platform — which pages are visited most often, where players navigate from, and which features are used. This data helps us improve the netbet product. No personally identifiable information is transmitted.
• Marketing Cookies: Used to deliver promotional content relevant to your interests and gaming behaviour. These cookies track whether you have previously visited the Platform and may be used to serve targeted promotions for cricket betting events such as the BPL, IPL, or T20 World Cup. Marketing cookies are only placed with your consent.

Our Platform may contain links to third-party service providers — such as our licensed game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — whose services may set their own cookies. netbet does not control third-party cookies and is not responsible for the privacy practices of those providers. We encourage you to review the privacy policies of any third-party service you interact with through the Platform.

4 Data Sharing & Third Parties

netbet does not sell, rent, or otherwise commercially disclose your personal data to third parties. We share personal data only in the following limited and necessary circumstances:

4.1 Payment Processors

To process deposits and withdrawals in Bangladeshi Taka (৳), we share necessary transactional data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners. Data shared is limited to what is required to complete the transaction and is processed under strict data security agreements.

4.2 Identity Verification Providers

We use trusted third-party KYC and identity verification service providers to verify your age and identity in compliance with our anti-money laundering obligations. These providers receive only the data necessary to perform the verification function and are contractually prohibited from using that data for any other purpose.

4.3 Game Software Providers

The casino and instant games on the netbet Platform are powered by licensed game studios. These providers may receive anonymised session data (such as game ID, wager amount, and session duration) for the purpose of providing their gaming services, maintaining RNG certification, and settling jackpot prizes. No personally identifiable data (name, email, mobile number) is shared with game studios without your explicit consent.

4.4 Regulatory and Law Enforcement Authorities

netbet will disclose personal data to competent regulatory authorities, law enforcement bodies, or financial intelligence units where we are legally required to do so or where disclosure is necessary to prevent or investigate fraud, money laundering, underage gambling, or other serious criminal activity. In such cases, we will disclose only the minimum data necessary to satisfy the legal request.

4.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of netbet's business, personal data held by netbet may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any changes to this Privacy Policy that may result from it.

5 Data Retention

netbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The table below summarises our standard retention periods by data category.

When your personal data is no longer required for any of the purposes described in this Policy and no legal retention obligation applies, netbet will securely delete or anonymise it in accordance with our internal data destruction procedures. Anonymised or aggregated data that cannot be used to identify any individual may be retained indefinitely for analytical and reporting purposes.

6 Your Rights

As a data subject whose personal information is processed by netbet, you have a number of rights in relation to your data. We are committed to respecting and facilitating the exercise of these rights promptly and without undue delay. Your rights include the following:

• Right of Access: You have the right to request a copy of all personal data we hold about you, along with information about how it is being used. We will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. You may also update basic account details directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): Subject to our legal retention obligations (particularly AML and financial record-keeping requirements), you may request that we delete your personal data. We will comply where no overriding legal obligation requires us to retain the data.
• Right to Restriction of Processing: In certain circumstances — for example, where you contest the accuracy of data or where processing is unlawful but you do not wish the data to be erased — you may request that we restrict processing of your personal data.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity and is carried out by automated means, you have the right to receive a structured, commonly used, machine-readable copy of the personal data you have provided to us.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis, including profiling for marketing purposes. You also have an absolute right to object to processing for direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that some rights are subject to limitations. For example, the right to erasure does not apply where retention of data is required by applicable AML, tax, or financial regulation. Where we are unable to fulfil a data rights request in full, we will provide a detailed written explanation of the reasons for any limitation applied.

7 Data Security

netbet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly to keep pace with evolving security threats and industry best practices.

Technical Measures include:

• 128-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the netbet Platform
• AES-256 encryption for personal data stored at rest in our databases
• Tokenisation of payment method data — we do not store full card numbers or mobile banking credentials in plaintext
• Multi-factor authentication options for player accounts
• Automated intrusion detection and real-time monitoring of network traffic for anomalous activity
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Segregated production and development environments with strict access controls

Organisational Measures include:

• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Mandatory data privacy training for all staff with access to player data
• Documented data incident response procedures with defined escalation paths
• Regular internal audits of data processing activities and security controls
• Binding data processing agreements with all third-party vendors who handle personal data on our behalf

8 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which netbet processes your personal data, please contact our data protection team using the details below. All communications should be directed to our support team, who will escalate data-specific queries to the appropriate internal team without delay.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the netbet Platform
• Response Time: Live chat responses within 90 seconds; email responses within 1 business day for standard queries
• Support Language: English
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with our response to a data-related concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. netbet will cooperate fully with any such investigation and will not penalise or disadvantage any player for exercising their rights under applicable privacy law.

netbet reserves the right to amend this Privacy Policy at any time. Material changes will be notified to registered players via their registered email address and by a prominent notice on the Platform. The effective date at the top of this page will be updated accordingly. Your continued use of the Platform following notification of changes constitutes acceptance of the revised Policy.