Responsible Gaming at netbet

1 Our Commitment to Responsible Gaming

At netbet, responsible gaming is not simply a regulatory checkbox — it is a core part of how we operate and how we serve our players across Bangladesh. We firmly believe that gambling should be an enjoyable, recreational activity carried out in a safe and controlled environment. When that ceases to be the case for any player, our responsibility is to step in, provide tools, and connect them with the support they need.

Our responsible gaming programme is built around four pillars: prevention, protection, intervention, and support. Prevention means ensuring players are well-informed before they begin playing. Protection means offering practical tools — deposit limits, session reminders, self-exclusion — that put players in control of their own activity. Intervention means monitoring for signs of problematic behaviour and reaching out proactively. Support means connecting players who need help with qualified resources promptly and without judgment.

All netbet staff who interact with players receive regular training in responsible gaming principles, enabling them to identify warning signs and respond appropriately. We are committed to refining our responsible gaming programme continuously in response to new evidence, player feedback, and evolving best practices in the industry.

2 18+ Age Restriction

Access to the netbet Platform is strictly restricted to individuals who are 18 years of age or older. This age restriction applies to all products offered on the Platform, including cricket betting, live casino games, slots, instant games, and any promotional activities. Underage gambling is illegal, harmful to young people's development, and strictly prohibited on our Platform.

How We Enforce the 18+ Rule

netbet employs a robust, multi-layer age verification process to ensure that no player under the age of 18 can access real-money gambling on the Platform:

• All players must confirm that they are 18 years of age or older during the registration process by ticking a mandatory declaration checkbox.
• Before a player can make their first deposit or withdrawal, they must complete our Know Your Customer (KYC) verification process, which includes submission of a government-issued photo ID (National Identity Card, passport, or driving licence) confirming date of birth.
• Accounts where age or identity cannot be verified are suspended pending document submission and will not be permitted to deposit, play, or withdraw until verification is complete.
• If at any point netbet has reasonable cause to suspect that a registered account belongs to a person under 18, we will immediately suspend the account, freeze any balance held, and conduct a full review in accordance with our KYC procedures.
• Any winnings accrued during a period when the account holder was confirmed to be under 18 will be forfeited in their entirety.

Protecting Minors in Your Household

If you share a device with other household members, including children or teenagers, we strongly recommend taking the following precautions to prevent underage access to the netbet Platform:

• Never save your netbet login credentials in a shared browser or on a shared device.
• Always log out of your netbet account completely when you have finished your session, especially on shared or family devices.
• Consider enabling parental control software such as Net Nanny, Gamban, or similar tools that can block access to gambling websites across all devices in your household.
• Keep your account password and any one-time passwords (OTPs) sent to your registered mobile number strictly private.

3 Self-Exclusion

Self-exclusion is one of the most powerful tools available to any player who feels that gambling is beginning to have a negative impact on their life. When you self-exclude from netbet, your account is suspended for a chosen period — or permanently — and you will not be able to log in, deposit, or place bets during that time. netbet will also take reasonable steps to suppress any promotional communications to your registered email or mobile number during the exclusion period.

Available Self-Exclusion Periods

• 6 months — A shorter-term break suitable for players who need a meaningful pause to reassess their habits.
• 1 year — A mid-term exclusion that provides a longer period of reflection and recovery.
• 3 years — A long-term exclusion for players who need extended time away from gambling.
• Permanent / Indefinite — A permanent closure of your netbet account. This cannot be reversed. Players who request permanent self-exclusion will have their account deleted in accordance with our data retention obligations under applicable law.

How to Activate Self-Exclusion

1. 1 Log in to your netbet account and navigate to the Responsible Gaming section within your Account Settings.
2. 2 Select "Self-Exclusion" and choose your preferred exclusion period from the options listed above.
3. 3 Confirm your selection. Your account will be suspended immediately — there is no delay or cooling-off period before the exclusion takes effect.
4. 4 You will receive a confirmation email to your registered address. Any pending withdrawals at the time of exclusion will be processed in accordance with our standard withdrawal timelines.
5. 5 Alternatively, contact our 24/7 live chat support or email [email protected] and request self-exclusion directly — our support team can activate this on your behalf within minutes.

Upon expiry of a time-limited self-exclusion, your account will not automatically reactivate. You must contact support and complete a brief reinstatement process that includes a mandatory cooling-off reflection period, designed to ensure that you are returning to gambling in a considered, controlled way.

4 Deposit Limits

Setting a deposit limit is a practical and effective way to stay in control of your gambling spend. netbet allows all registered players to set personal deposit limits that cap the total amount they can deposit into their account over a given time frame. Deposit limits can be configured for daily, weekly, or monthly periods and apply across all payment methods including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer.

How Deposit Limits Work

• You can set a deposit limit at any time from your Account Settings under the Responsible Gaming section.
• Once a deposit limit is set, it takes effect immediately. You cannot deposit more than the specified amount (in Bangladeshi Taka, ৳) within the selected period regardless of payment method.
• Reducing a deposit limit takes effect immediately — there is no delay. For example, if you reduce your weekly deposit limit from ৳10,000 to ৳5,000, the new lower limit applies at once.
• Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This delay is a consumer protection measure designed to prevent impulsive increases made during a high-emotion session.
• If you reach your deposit limit for the current period, your deposit functionality will be temporarily suspended until the period resets. You will receive an in-platform notification and an email alert when you are approaching (80%) and when you have reached your limit.

5 Time-Out & Cooling-Off Features

If you feel you need a short break from gambling but are not ready to commit to a longer self-exclusion period, netbet's time-out feature allows you to suspend your account for a brief, fixed period. Time-outs are designed for players who want to pause, reflect, and return with a clearer head — they are not a substitute for self-exclusion where a genuine gambling problem exists.

Available Time-Out Periods

• 24 hours — A single-day pause for players who want to step away after a difficult session.
• 48 hours — A weekend-length break to reset and refocus.
• 7 days — A one-week cooling-off period offering meaningful distance from the Platform.
• 30 days — A one-month break, suitable for players who want an extended pause without committing to a formal self-exclusion.

During a time-out, your account is suspended and you cannot log in, deposit, or place any bets. Marketing communications will be suppressed for the duration. Any time-out can be activated instantly from your Account Settings or through our live chat support team.

Session Reminder Alerts

In addition to time-outs, netbet offers configurable session reminder alerts. You can set a session duration threshold — for example, 30 minutes, 1 hour, or 2 hours — after which the Platform will display a prominent reminder showing how long you have been playing during your current session, the total amount wagered, and your current net result for the session. These reminders are designed to promote mindful play and prevent unintended extended sessions.

Reality Check Notifications

Players can also enable periodic reality check pop-ups that appear at a frequency of their choosing (every 30, 60, or 90 minutes). Each reality check displays a summary of your session activity and prompts you to decide whether to continue playing, take a break, or end the session. You must actively acknowledge the reality check to continue playing, ensuring that your continued engagement is always a conscious choice.

6 Recognising Problem Gambling

Problem gambling can develop gradually and affect people of all backgrounds — it is not a sign of weakness or poor character. Recognising the warning signs early is the most effective way to address the issue before it causes serious harm to your finances, relationships, or mental wellbeing. The following indicators may suggest that gambling has moved from entertainment to a problem.

Common Warning Signs

• Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Gambling with money that was set aside for essential expenses such as rent, food, utility bills, or loan repayments.
• Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce your gambling.
• Using gambling as a way to escape personal problems, relieve stress, or cope with negative emotions.
• Neglecting work, study, family responsibilities, or personal health as a result of time spent gambling.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Making repeated unsuccessful attempts to cut back or stop gambling entirely.
• Continuing to gamble even after experiencing significant financial, personal, or professional consequences as a result.

7 Support Resources

If you are concerned about your own gambling or the gambling of someone you care about, a range of support resources are available. netbet encourages all players who feel they may have a problem to reach out — either to our own support team or to independent organisations that specialise in gambling addiction counselling and recovery.

netbet Internal Support

• Live Chat: Available 24 hours a day, 7 days a week via the netbet Platform. Our agents are trained in responsible gaming and can activate protective measures on your account immediately.
• Email Support: Reach our team at [email protected]. Responsible gaming enquiries are treated as high-priority and responded to within one business day.
• Account Self-Tools: Deposit limits, time-outs, session reminders, and self-exclusion are all available directly from your account settings at any time — no need to contact support unless you prefer to.

Independent Gambling Support Organisations

The following types of organisations provide confidential, free support for people affected by problem gambling. We encourage you to seek out a reputable counselling or helpline service in Bangladesh or your country of residence:

• National mental health helplines in Bangladesh (available through the National Institute of Mental Health, Dhaka)
• Gamblers Anonymous — a fellowship-based peer support programme with chapters in many countries
• GamCare — an international organisation providing counselling, support, and information for people affected by problem gambling
• BeGambleAware — a leading charity providing free, impartial information and support for anyone affected by gambling problems
• Licensed mental health professionals in Dhaka, Chittagong, Sylhet, Khulna, and other major Bangladeshi cities who specialise in behavioural addiction

netbet does not profit from problem gambling. We actively monitor player behaviour for signs of distress and will reach out proactively if our systems flag unusual patterns — such as sudden large deposits, extended unbroken sessions, or rapidly escalating bet sizes — that may indicate a player is in difficulty. In such cases, we will contact the player and, where necessary, apply temporary protective restrictions while we conduct a welfare review.

8 Player Protection Tools — Summary

The following cards summarise the full range of responsible gaming tools available to every registered netbet player. All tools are available at no charge and can be activated at any time via your Account Settings or through our 24/7 support team.